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2022 Executive Education Speaker Series: Session 6 "Enhancing the Employee Experience as a Key Driver of Customer Success"

  • 12 Oct 2022
  • 6:00 PM - 7:30 PM
  • Zoom
  • 3 registrants

Registration

  • Members of ATD chapters who partner with Pittsburgh on programming may register for the same fee as chapter members.
  • Pittsburgh chapter members may register for free and also bring one guest for free.
Registration is closed

Welcome to the multi-chapter ATD Executive Education Series sponsored by the Pittsburgh, Eastern PA, and Philadelphia ATD chapters. -- Every 2nd Wednesday of each month this year, we'll be presenting a thought leader in executive education coming from our most prestigious academic institutions and organizations across the state. These Zoom webinar events are intended for organizational leaders who view talent management, organizational development and training from the C-suite impact.  If you're a leader in your organization, network with like minded individuals and learn how others in similar roles are driving talent in their organizations.

If you registered for this event and misplaced your Zoom log in link,
contact the chapter VP for Programming for assistance.

Enhancing the Employee Experience as a Key Driver of Customer Success

About the Talk

Employee engagement is touted as one of the most impactful metrics that executives consider when measuring customer experience.  Research is clear that high levels of employee engagement and satisfaction correlate directly to higher levels of customer satisfaction. 

However, in 2022 for the first time in years, companies are reporting a decline in their employee engagement metrics.  In previous years, fully remote employees showed the lowest rates of employee engagement – but interestingly, in 2022 employees who work exclusively remote or hybrid are reporting higher levels of engagement than those who work fully on-site. 

In this session, we will focus on understanding the key drivers of employee engagement as well as discuss some of the expectations that the changing workforce requires in a world where employees are spread across on-site, remote and fully remote offices. 

About the Speaker

Amy LavinDr. Amy A. Lavin is an Associate Professor of Management Information Systems and Director of Digital Innovation in Marketing at the Fox School of Business at Temple University. At Fox, Amy is the Academic Director of the Master of Science program in Digital Innovation in Marketing and teaches courses at the undergraduate, graduate and executive level on information systems and data analytics, user experience and business intelligence.  Amy serves as a faculty fellow for both the Fox School and the Honors Program and has won several teaching awards in both face-to-face and online classes.  Prior to her academic career, Amy was engaged in digital transformation and consulting in organizations across North America. 



Next Executive Education Speaker program is November 9, 2022!

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ATD Pittsburgh

P.O. Box 23117

Pittsburgh, PA 15222-2006



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